Terms

Pre-order policy

As part of the launch of our debut AW20 collection WARPED, we have opened our books up to the public and are taking pre-orders on the collection at exclusive prices. Pre-orders are made to order, and will be produced and delivered alongside our wholesale orders for the season. This is an opportunity to purchase any piece at a special price, before the collection is launched in stores this Autumn. This offer and price is exclusive to our website, and will last for a very limited time only.

 

Return and exchange policy

If you are unhappy with your order, we can replace the item or refund the item within 14 days of shipping your order. We will not be carrying any stock of any styles (as all is made to order) but we do have the capacity to reproduce all pieces of clothing, excluding knitwear.

Sender is responsible for return/exchange shipping cost. Please contact studio@fionao-neill.com prior to sending a return or exchange and we will process accordingly. All returns will be processed within up to 7 days. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

 

Returns should be addressed to:

FIONA O’NEILL STUDIOS
AL19 ALLOY HOUSE,
MOULDING LANE,
SE14 6BN,
LONDON,
UK

 

Delivery terms

WARPED AW20 will deliver to stores and pre-order customers in August 2020. This delivery has taken into account the obstacles of the Covid-19 and we will be working very hard across the supply chain to keep this schedule. Should we foresee any delays on this, we will be in contact as a priority to update you

 

Shipping policy and delivery

The customer is liable for the cost of shipping. We will do our utmost to ensure your order receives the most efficient shipping possible.

UK – £4.70, 3-5 working days from dispatch. Tracked and signed for.

International – £35, 7 working days from dispatch. Tracked and signed for.

 

Payment system

Customers can pay safely and securely through PayPal using our online store.

Data and privacy

Please see our privacy page

Let’s stay in touch!

Join our mailing list to hear about more exclusive offers on new releases ;)